Shipping policy

Shipping & Return Policy

This shipping and return policy is operated and published by Shenzhen Mixiang Technology Co., Ltd. (深圳市蜜想科技有限公司) (referred to as “we”, “us”, “Kweihido”). This policy applies to all orders, including standard in-stock products and custom-made personalized products, placed on the official Kweihido website worldwide.

By placing an order on our website, you fully acknowledge and agree to accept all terms of this shipping and return policy.

1. Order Classification & Processing Time

We divide all products on this site into two categories with independent processing and shipping rules:

1.1 Standard Products (In-Stock)

Standard finished products are in regular stock without personalized customization. Orders will be processed within 1–3 business days after payment confirmation (excluding weekends, public holidays and system maintenance days).

1.2 Custom-Made Products (Personalized)

All customized, personalized, engraved or tailor-made products require exclusive production according to customer requirements. Custom orders require 3–7 business days for production and processing after payment and confirmation of customization details. Custom products cannot be expedited unless we explicitly confirm the feasibility of urgent production.

2. Shipping Rules & Delivery Time

We provide global cross-border shipping services. All parcels are shipped from China. The overall delivery time consists of production processing time + international logistics transportation time.

2.1 General Delivery Cycle

Standard products: Total delivery period is 7–20 working days
Custom products: Total delivery period is 10–35 working days

2.2 Delivery Explanation

The above cycle is the normal transportation time. Delays may occur due to international customs inspection, local postal efficiency, extreme weather, regional policy adjustments, peak season logistics pressure and other objective factors. We do not guarantee rigid delivery dates for cross-border orders, and no compensation will be provided for reasonable logistics delays.

3. Order Shipment Status Inquiry & Notification

3.1 After the order is shipped, we will update the official logistics tracking number to your Shopify order background and send a shipment notification email to your registered email address. You can check the real-time shipment status through the tracking link.

3.2 If the logistics information is not updated for a long time, or the parcel is stuck in transit, customers can contact our customer service to assist in checking the logistics exception. We will actively cooperate with inquiries, but shall not be liable for losses caused by third-party logistics failures.

3.3 We reserve the right to adjust shipping channels according to order destination, logistics stability and cost, without prior notice to customers, ensuring that the delivery timeliness is basically consistent with the standard cycle.

4. Order Cancellation Rules (Before Shipment)

4.1 Standard Products

Unshipped standard orders support free cancellation. If the order has entered the packaging and delivery preparation process, a small handling fee may be deducted according to the actual progress.

4.2 Custom-Made Products

Once the custom order is confirmed and production starts, cancellation is not supported. Custom products are produced exclusively based on your personalized requirements, with no resale value. Customers shall bear the full production cost loss for voluntary cancellation.

5. Return & Refund Rules (After Shipment)

All return and refund rules strictly distinguish between standard products and custom products, complying with international cross-border e-commerce compliance requirements.

5.1 Standard Finished Products Return Policy

Customers can apply for return within 14 calendar days after receiving the goods, subject to the following conditions: the product is unused, intact, complete with original packaging, accessories and labels, without man-made damage, scratches, contamination or alteration.

For eligible returns, customers shall bear the round-trip international freight and customs-related fees. We will issue a full or partial refund after receiving and inspecting the returned goods. Refunds will be returned to the original payment account within 3–7 working days.

5.2 Custom-Made Products Return Policy

Custom personalized products are non-returnable and non-refundable. Since customized products are produced exclusively according to the customer’s unique requirements, patterns, texts and sizes, they are exclusive and non-universal goods and cannot be resold to other customers. We do not accept returns due to personal preference, inappropriate style or subjective dissatisfaction.

5.3 Exceptional Returnable Scenarios (All Products)

We support free return and full refund borne by us in the following scenarios: wrong shipment by us, product quality defects, serious damage caused by factory production, and obvious inconsistency between the received product and the official display (excluding screen color difference and subtle process differences).

6. Customs Duties & Logistics Liability Exemption

6.1 For all international orders, import duties, value-added tax, customs inspection fees and other miscellaneous fees generated in the destination country/region shall be borne by the customer.

6.2 We are not responsible for parcel detention, return or destruction caused by customers’ violation of local import laws and regulations. We will not refund for orders intercepted or confiscated by local customs.

6.3 We are not liable for product loss, damage or delivery delay caused by third-party logistics, force majeure and other factors beyond our control.

7. Policy Revision Right

We reserve the right to update and revise this shipping and return policy at any time. The revised policy will take effect immediately after being posted on the website. Continued use of the website and placement of orders after the update constitutes acceptance of the new policy.

Governing Law: People’s Republic of China

Last Updated: Sep. 10th 2026

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